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I got a message saying my Product Code can't be redeemed through Origin. What should I do?

Check the instructions that came with your code — they should list the URL where you should go to redeem your Product Code. Origin will send you to that URL when possible, but double check the Product Code instructions to make sure you redeem your code in the right place.

NOTE: Some codes may give you extra content when you redeem them at a specific URL. Read all instructions carefully so you don't miss out!

Origin says my code has already been redeemed. What do I do now?

Contact us so we can investigate!

I redeemed a Product Code, but nothing new appeared in My Game Library. What happened?

Not all codes are full game codes and might only be redeemable for in-game content, so they won’t create a new icon in your Game Library. You can access the content from these codes when you play the game that they’re for.

Check to see if you bought the full game or other content, like downloadable content (DLC) or a subscription, for the game instead.

Origin won't let me download my game onto another computer. What can I do?

Reach out to us and an advisor can help you troubleshoot.

My game won’t download, install, or launch. What should I do?

Check out our steps to see if you can get your game up and running.

NOTE: Remastered version from the PC version. A device with at least 2 GB of RAM is required for this game to run properly.

Welcome to your new summer job at Freddy Fazbear's Pizza, where kids and parents alike come for entertainment and food as far as the eye can see! The main attraction is Freddy Fazbear, of course; and his two friends. They are animatronic robots, programmed to please the crowds! The robots' behavior has become somewhat unpredictable at night however, and it was much cheaper to hire you as a security guard than to find a repairman.

From your small office you must watch the security cameras carefully. You have a very limited amount of electricity that you're allowed to use per night (corporate budget cuts, you know). That means when you run out of power for the night- no more security doors and no more lights! If something isn't right- namely if Freddybear or his friends aren't in their proper places, you must find them on the monitors and protect yourself if needed!

Can you survive five nights at Freddy's?

"For all the simplicity of the game’s controls and premise, Five Nights at Freddy‘s is frightening. It’s a fantastic example of how cleverness in design and subtlety can be used to make an experience terrifying. Simple still images and proper character design steal the show in this game, and show that Scott Cawthon knows quite a lot about the secret fears people feel when looking at creepy dolls and toys. It’s elegant in how it sows fear, and is a must-own for anyone who likes scary games." -Joel Couture cromwellpsi.com

NOTE: Game entirely in English.

#MadeWithFusion

After purchasing a game through Origin, locate the code in the receipt email that you should have received. You need this code to install your game.

If you cannot find the serial number, or you have deleted the email, you can find your code in your Order History by going to Origin > EA Account and Billing > Order History or directly by clicking My Account.

• Sometimes after making a purchase from the Origin Store, you may not receive an email containing your Product Code.

Find your code in the Origin client

1. Restart the Origin client.
   • Close it by clicking Origin in the menu bar and selecting Exit, then open the client to log in again.
2. Go to your Game Library.
3. Right-click the game’s tile and select Game Properties.
   • You will see the Product Code in this window. 

Once you find your product code, you can then redeem your code to create a digital copy of your game.

What to do if you lose your code and didn't install through Origin

If you lose a code for an EA game that you did not install through Origin, contact us by phone or chat so we can help. 

When you contact us about your game code, we may require your proof of purchase.